Support
Help for the Runnio, LensTimer and Cupsy apps.
Please mention the app, your iPhone model and iOS version.
Runnio
How do I import my workouts?
When you install, you choose whether Runnio imports your workouts from Apple Health or Strava. You can change it in Settings › Data. For Apple Health, grant permission in Settings › Health › Data Access & Devices › Runnio.
How do I connect or disconnect Strava?
In Runnio's Settings › Data. When you disconnect, the connection data is deleted from our server. You can also revoke access from your Strava account.
How do I restore my purchases?
App Settings › Restore Purchases. To cancel a subscription: iOS Settings › your name › Subscriptions.
Where are my shoes and photos stored?
On your device and in your private iCloud, so they are available if you switch iPhones. To delete them completely: iOS Settings › [your name] › iCloud › Manage Storage › Runnio.
LensTimer
How does Trigger mode work?
Tap the shutter and the app waits for your signal: clap, say “photo”, show an open hand to the camera, or use your Apple Watch or a volume button. A countdown of at least 3 seconds then starts.
It doesn't detect my voice, clap or hand
Check that Microphone and Speech Recognition are on in iOS Settings › LensTimer. Hands are detected best at 3–10 ft with good light.
Why are some photos 12 MP?
iOS only allows 48 MP with the main lens in Photo mode. Live Photos, Portrait and some lenses use 12 MP.
Using the Apple Watch
Install LensTimer on your watch from the iPhone's Watch app (Available Apps) and keep the app open on your iPhone.
Restore purchases
App Settings › LensTimer Pro › Restore Purchases. To cancel the subscription: iOS Settings › your name › Subscriptions.
Cupsy
Apple Health
Connect Health from Settings › Apple Health in the app. Change access in the Health app › Sharing › Apps › Cupsy.
Restore purchases
App Settings › Restore Purchases.